Service Policy

Product Availability

Our carefully curated selection of electric kitchen appliances features limited quantities to ensure superior quality and performance. Should an item become unavailable after your purchase, we will notify you within 3 business days with these options: (1) priority access to our upcoming collection featuring similar premium appliances, (2) full refund processed immediately, or (3) store credit with 15% bonus value for your next purchase. This approach reflects our dedication to quality craftsmanship and customer satisfaction in every kitchen tool we offer.

Pricing Structure

All prices are displayed in USD and final at checkout. We maintain transparent pricing for our premium electric kitchen appliances, reflecting the advanced technology and durable materials used in their construction. In rare cases of pricing discrepancies, we reserve the right to cancel orders and will notify you within 72 hours. For canceled orders due to pricing errors, we offer a 20% discount code as compensation for the inconvenience, maintaining our commitment to fair and honest business practices.

Order Processing

Each order undergoes meticulous quality inspection and secure packaging within 1–3 business days following payment confirmation. We keep you informed with email notifications at every stage, including any unforeseen delays that might extend beyond our standard processing window, ensuring you remain updated throughout the preparation of your order.

Shipping Standards

We are pleased to offer Free Shipping (US$0 shipping fee) on all orders with no minimum purchase required.Shipping Fee: US$0 (no hidden costs).Shipping Method: All orders are shipped via our standard shipping service.Processing Time: Orders are processed within 1–3 business days.Delivery Time: Standard delivery takes approximately 1–3 business days, depending on the destination.Coverage: Free shipping applies to North America (United States and Canada).Every order qualifies—enjoy shopping with absolutely no shipping charges.

Returns & Exchanges

We accept returns within 30 days of delivery for store credit or exchange. Appliances must be unused, in original packaging with all accessories and documentation included. Return processing may take 12-15 business days after we receive your package. For quality assurance, all returned electric kitchen appliances undergo thorough inspection and testing before approval. Customized or personalized items are excluded from returns to maintain the integrity of our specialized offerings.

Intellectual Property

All product designs, technical specifications, instructional content, and visual materials including product photography and demonstration videos are protected intellectual property. Unauthorized commercial use, replication of our appliance designs, or using our content for third-party sales is strictly prohibited. We actively monitor and enforce these rights to preserve our brand's commitment to innovation and quality in electric kitchen technology.

Customer Support

Our kitchen appliance specialists are available via email at service@wearlinza.com for product inquiries, usage guidance, and technical support. Response time is typically within 3 business days (may extend to 5 days during high-volume periods). For urgent matters regarding existing orders or technical issues, please include your order number in the subject line. We value detailed communication that matches our brand's commitment to enhancing your kitchen experience with reliable electric appliances.